Tired of the "Poor Me" Narrative? Here's How to Thrive Instead.

Andrew Mattner • November 13, 2025

Life's tough, no doubt about it. And being in business? Well, that's a whole other level of difficulty. If it were easy, everyone would be doing it, right?

Yet, despite the challenges being a given, it seems like every day we're bombarded with negativity. "It's tough. It's hard. I'm struggling. Will we even survive?" The bleak outlook is enough to make anyone feel depressed.

But what drives this pessimistic mindset? Why do some folks seem to revel in the negative rather than embracing the positive? Is it a craving for sympathy? Or perhaps a subconscious desire to shift blame onto someone else?

The truth is, dwelling in despair benefits no one. Sure, sympathy might provide temporary relief, but it's like junk food for the soul – satisfying in the moment but ultimately detrimental. And sadly, many get trapped in this cycle, addicted to the fleeting comfort it provides.

Successful individuals, be it in business or life, don't succumb to this "poor me" mentality. They thrive on positivity, tackling challenges head-on with determination and decisiveness.

Yes, setbacks are inevitable. But giving in to them guarantees defeat. Instead, acknowledge the disappointment, but refuse to accept it as your fate. Embrace a mindset of resilience and optimism.

Every failure is an opportunity to learn and grow. By staying true to your values and focusing on what’s possible, you position yourself for success.

And while business ownership can often feel like a solo sport, it doesn’t have to be. That’s where Your Success Lab comes in — helping you stay the course, stay positive, and stay accountable, so your business works for you, not against you. With the right support and a positive mindset, you’re never really doing it all alone.

So next time you’re tempted to wallow in self-pity, remember this: the path to victory isn’t paved with excuses or complaints. It’s forged with determination, optimism, and an unwavering belief in your ability to overcome whatever comes your way.

Start thriving - get in touch.

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Managing Team Performance

By Andrew Mattner • February 17, 2026

One of the most common frustrations I hear from small business owners is managing team performance. Every business owner or manager has faced the tough decision of disciplining or terminating an employee, whether due to poor performance, bad attitudes, redundancy, or misconduct. These situations are highly stressful and complex, often leading businesses to avoid addressing them. This avoidance can cause financial loss, damage to team morale, and emotional stress. So, what should you do when love doesn’t live here anymore? Prevention is better than cure. Implementing robust systems to manage human relations is crucial. Here’s how: Structured Recruitment: Use psychometric testing and thorough reference checks. Clear Employment Contracts: Ensure all terms are transparent. Effective Induction and Training: Properly onboard and train new hires. Mentoring System: Establish a “buddy” system for support. Regular Performance Management: Schedule documented performance reviews. Integrated HR Management System: Use software to manage HR tasks efficiently. In our business, these processes are managed through a comprehensive program that offers letter templates, reminders, and a structured approach to HR issues. This program integrates with our business management system, ensuring correct management of start dates, leave accruals, and more. Even with the best systems, issues can arise. Here are my top tips for managing poor performance: Act Quickly: Procrastination harms everyone—your business, team, and customers. Swift action is essential. Document Everything: Keep thorough records to protect yourself legally. Follow a Clear Process: Adhere to legal frameworks for performance management and termination. Seek Expert Advice: HR is complex; professional advice can save you thousands in the long run. Proactive measures and decisive action are key to maintaining a healthy, productive workplace. By addressing issues head-on and implementing solid HR practices, you can prevent many problems before they start.

The Discounting Trap

By Andrew Mattner • February 10, 2026

Discounting prices is a common tactic to attract customers and increase sales. However, this strategy can be fraught with hidden pitfalls that might outweigh the initial boost in revenue. One of the most significant flaws is the discounting trap, where a small price reduction demands a disproportionate increase in sales to maintain profitability. Consider a business with a 30% gross margin. If you offer a 10% discount on your products, you might think it's a minor concession to entice more buyers. However, this discount significantly reduces your profit per unit. For instance, if your product sells for $100, your gross margin is $30. A 10% discount lowers the price to $90, cutting your margin to $20. To illustrate the impact, let’s crunch the numbers. Initially, selling 100 units at $100 each generates $10,000 in revenue and $3,000 in gross profit. With a 10% discount, selling 100 units at $90 each brings in $9,000 in revenue and $2,000 in gross profit. To achieve the original $3,000 gross profit, you now need to sell 150 units. This means a 50% increase in sales is required just to break even. This example underscores the discounting trap: small price cuts demand disproportionately large increases in sales volume to sustain the same profit level. Relying on discounts can erode your brand’s perceived value, condition customers to expect lower prices, and strain your operations as you scramble to meet higher sales targets. Instead of discounting, consider enhancing value through superior customer service, unique product offerings, or loyalty programs. This approach preserves your margins and builds long-term customer loyalty without the hidden costs of discounting.

How to Survive a Cash Flow Crunch

By Andrew Mattner • February 2, 2026

The reality is that at some point, almost every business experiences a cash flow crunch. This may be because the business has experienced growth too quickly and eroded its cash reserves, or because it has experienced a downturn in trading conditions. Managing your cash flow during a crisis is crucial for the survival and stability of any business. The below steps can help ensure liquidity and financial health during challenging times. Step 1: Take Stock and Assess Cash Flow Status Begin by conducting a thorough analysis of your current cash flow. How much money do you have in your bank, how much do your customers owe you, how much do you owe other people, and how much headroom do you have in your bank facility. Step 2: Build a 13-week Cash Flow Plan Prepare a condensed 13-week cash flow plan that maps your inflows and outflows to identify areas where you can cut costs or delay expenses. Then you can create a detailed cash flow forecast to predict short-term and long-term cash needs. Step 3: Monitor Establish a daily routine to monitor your cash position. Not monthly, not weekly - daily. This will help you gain back control. Step 4: Prioritise Essential Expenses Focus on the most critical expenses necessary to keep the business running. This might include payroll, rent, utilities, and essential supplies. Postpone non-essential expenditures and investments until stability is restored. Step 5: Improve Receivables Expedite the collection of outstanding invoices. Offer discounts for early payments and implement stricter credit terms for customers. Regularly follow up on overdue accounts to ensure timely payments. Step 6: Negotiate with Vendors Open lines of communication with suppliers to negotiate better payment terms. Extended payment periods or discounts for bulk purchases can provide temporary relief. Building strong relationships with vendors can lead to more flexible arrangements. Step 7: Communicate with the ATO Establish payment plans and structures but do not ignore your obligations. Silence here is NOT golden. Step 8: Reduce Inventory Levels Excess inventory ties up cash that could be used elsewhere. Optimise inventory levels to match current demand, and consider liquidating slow-moving stock to free up cash. Step 9: Access Financing Explore various financing options such as lines of credit, short-term loans, or government relief programs. Maintaining a good relationship with your bank can facilitate quicker access to funds when needed. Step 10: Cut Unnecessary Costs Review all expenses and eliminate or reduce non-essential costs. This might include subscription services, travel expenses, or marketing budgets. Streamlining operations can lead to significant savings. Step 11: Sell Surplus Assets Realise cash by disposing of equipment or other assets that are not essential to daily operations. Step 12: Communicate with Stakeholders Maintain transparent communication with employees, investors, and other stakeholders about the financial health of the business and the steps being taken to manage cash flow. Their support and understanding can be invaluable during a crisis. Conclusion: By implementing these strategies, businesses can better navigate financial challenges and emerge more resilient from a crisis. Most importantly, remember this: cash flow pressure is incredibly common , even in strong, well-run businesses. You’re not alone in facing it, and with the right plan, structure, and support, it’s something you can work through with confidence. At Your Success Lab , we work with hundreds of Australian business owners to improve cash flow, increase profitability, and put strong financial foundations in place. If you want to take control of your numbers and plan with confidence, we’d love to support you. Get in touch today to start building a stronger, more resilient business.